Welcome to The Pokies rules page. These rules set out the terms and conditions that apply to your use of The Pokies gaming platform at thepokiesau102.org. We are a regulated online gaming operator and our team is responsible for delivering a secure, fair and transparent experience. We tested our onboarding and payment flows and publish these rules to make our practices clear to players in Australia and other permitted jurisdictions.
The Pokies operate as an online bookmaker and casino platform. Our operation is built on modern gaming software and industry best practices. Our registration number and regulatory details are held on record and available on request to provide full transparency. Our management team has extensive experience in gaming operations, compliance, payments processing and customer support.
By registering an account with The Pokies and by continuing to use our services you accept and agree to these rules in full. We recommend you read this page carefully before you create an account, make a deposit, place a bet or use any promotional offers. If you do not accept any part of these rules you must stop using our services immediately.
We may update these rules from time to time. We will publish any revisions on our site and, where appropriate, notify registered players. Changes can occur for a number of reasons including regulatory updates, improvements to customer experience, security enhancements and fraud prevention measures. Continued use of the platform after publication of changes constitutes acceptance of the revised rules.
Participation on The Pokies is restricted. We tested our age verification and account controls and enforce the following eligibility criteria:
When you open an account you will be asked to provide personal details such as full name, date of birth, residential address, email and phone number. We will verify those details as part of our Know Your Customer (KYC) checks. Our compliance team tested the KYC workflow and we may request documentation to verify identity and address.
Documents we may request include government-issued ID, a recent utility bill or bank statement, and payment method evidence. Until verification is complete, some account features (including withdrawals) may be limited. We will only retain the information required by law and our privacy policy.
Keep your account credentials confidential. You are responsible for any activities that occur under your account. You must not permit anyone else to use your account. We generally allow only one account per player, and only one account per payment method unless exceptional circumstances are approved by our support team. Creating duplicate accounts to obtain multiple registration bonuses or to circumvent restrictions is prohibited and may result in suspension and forfeiture of funds.
Deposits are credited to your account after confirmation from the payment processor or financial institution. Processing times vary by method; some methods are instant while others may require additional time. We tested the most commonly used payment options to ensure reliability.
We strive to process withdrawals promptly. We tested the withdrawal process to validate timelines and the necessary security checks. Our standard practice is to process withdrawals after identity verification and compliance checks have been completed.
Some funding methods or promotional offers may impose playthrough or wagering requirements prior to permitting withdrawals. For example, to withdraw funds after using certain deposit methods you may need to wager deposited amounts a specified number of times. When we tested common flows, we implemented clear messaging in the account area regarding any such requirements.
Promotions and bonuses are offered at our discretion and are governed by specific promotional terms in addition to these rules. We tested our promotional flows to ensure fairness and to reduce abuse.
We are committed to delivering fair gaming. Our games are supplied by reputable providers and use certified random number generation where applicable. We regularly audit and test game fairness and publish pertinent information on request.
If a game malfunction occurs, we expect players not to exploit the malfunction. Our practice when a malfunction is identified is to investigate the cause and determine an appropriate remedy, which may include voiding bets, reinstating balances, or restoring valid game results. Our decisions in these matters are based on evidence and are final.
Any attempt to manipulate games, collude with others, use bots, or employ automated systems to play is strictly prohibited. We continuously monitor gameplay patterns and tested our detection systems to limit unfair advantage. Evidence of prohibited conduct will result in immediate action, including voiding winnings, freezing or closing accounts, and pursuing legal remedies where appropriate.
We take responsible gambling seriously. Players can set deposit limits, loss limits, and wagering limits via their account settings or by contacting our support team. We also provide options for temporary or permanent self-exclusion.
We may suspend, restrict, or close accounts in the following circumstances and others where we have reasonable grounds:
If we suspend or close your account and withhold funds we will notify you and provide reasons where legally permitted. We may also report suspicious activity to relevant authorities and cooperate with investigations.
If you have a dispute or complaint please contact our support team with full details. We will acknowledge receipt and investigate thoroughly. Our dispute resolution process is designed to be fair, timely and transparent.
When we investigate complaints we rely on system logs, game provider records and financial transaction records. We may request additional documentation from you. Our decisions are based on the evidence and are final, subject to any applicable regulatory review or mediation.
We collect and process personal data in order to provide our services, comply with legal obligations, and protect our platform against fraud and abuse. Our privacy practices meet regulatory requirements and we implement technical and organisational safeguards to protect personal data.
We may share information with payment providers, fraud prevention agencies and regulators as required by law or to protect our legitimate interests. Please consult our full privacy policy for detailed information on how we handle personal data and your rights in relation to your data.
We operate strict anti-money laundering (AML) controls. We monitor deposits, wagering patterns and withdrawals to detect suspicious activity. Where required, we perform enhanced due diligence and report suspicious transactions to competent authorities. Our AML rules include verification of identity, source of funds and the right to refuse or reverse transactions where risk is identified.
We support a range of payment methods. Specific options available depend on your location and the status of our commercial integrations. We continuously test and maintain our payment integrations to ensure availability and security.
The rules and any disputes arising from them are governed by the law of the jurisdiction in which The Pokies operate, subject to applicable regulatory requirements. Where you are legally permitted to bring claims, you may do so in the relevant local jurisdiction; however, the company retains the right to seek legal remedies in other jurisdictions as necessary to protect its interests.
We may communicate with you via email, in-account notifications, SMS or other channels. Important communications include account verification requests, suspicious activity alerts, changes to these rules, and transactional confirmations. You are responsible for ensuring that contact details in your account are current.
Our platform integrates games and services from third-party suppliers. While we carefully select and monitor these partners, we are responsible for the overall player experience and compliance. Any supplier-related incidents are investigated by our team in coordination with the supplier, and we will take remedial action if necessary.
We may terminate the operation of certain games, promotions or the whole platform in accordance with regulatory requirements and business needs. Where practicable, we will provide notice to players and ensure you have the opportunity to withdraw funds subject to verification checks.
We operate with due care and skill. However, except where prohibited by applicable law, The Pokies will not be liable for indirect or consequential losses, losses arising from interruption or unavailability of service, or losses resulting from player error, unless caused by our gross negligence or wilful misconduct. Our liability in relation to direct losses is limited to the greater of the balance in your account and the last 30 days of deposits made by you.
Our systems maintain detailed logs of gameplay, financial transactions and communications. When resolving disputes we rely on these records as primary evidence. Players are encouraged to keep their own records of significant transactions or communications for their personal reference.
If you need support, verification assistance, or wish to raise a complaint, contact our support team through the in-account support channels. When contacting us please provide your account ID, a clear description of the issue, and any documents requested to expedite verification or resolution.
We tested our onboarding, payment and withdrawal processes and regularly audit these areas to ensure compliance and a positive player experience. Our results show that clear rules, robust verification and transparent handling of disputes lead to faster resolution and greater trust. We encourage all players to read these rules, maintain accurate account information, use responsible gambling tools and contact support if they have questions or concerns.
These rules are a key part of how we run The Pokies. They exist to protect you, our other players, and the integrity of the platform. If you have questions about any part of these rules, please get in touch with our compliance or support team via the in-account contact options.
Last updated: by The Pokies compliance team. Please check this page regularly for updates.
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